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Beijing intends to formulate a complaint, ready to handle the issue of the people’s livelihood appeal

People’s Network Beijing May 27th (Pool Dream) On May 27th, "Beijing City Responsive Ordinance Regulations (Draft)" submitted to the 31st meeting of the Standing Committee of the Municipal People’s Congress.

It is understood that there are currently 52 hotlines to integrate to 12345 citizen hotline services.

In 2020, the complaints ready for the work to handle the public and enterprises, and the increasing rose by the ring compared to the 2019.

Through voice, text, etc., complaints, complaints the Bill, and the public service work organization should fully, accurately, accurately, standardize the time, appeal, and other elements of the request asked by voice, text, etc., and form an appeal work order. Citizen Hotline Service Working agencies have found the risk of social stability and should promptly push relevant government departments.

The Bill requires the disposal of the type of appeal, and is classified in exceptions. Among them, the relationship between the statutory procedures is clear, and it is clear that the statutory statutory statutory should be based on legal ways, arbitration, discipline inspection, administrative reconsideration, government 上海水磨店 information disclosure, and have entered the channels. Channels; in order to avoid the government big bags, we will inform people to resolve other channels such as market, society. In addition, according to the principle of authority, vocabulary, etc.

Requirements to check the complaints to handle the complaints to check for complaints. The publication of the public service work organization shall be indicated 上海品茶高端微信 on the regime of the appeal.

Perform your duties according to law, promptly handle the appeal; Previously, setup of the rapid response mechanism of the grade classification, the public service departments of the citizenship service centers and key people’s livelihood involving water, electricity, gas, and heat, providing 724 hours of service. According to the degree of reducing degree and industry standards of the appeal, it is in principle for 2 hours, 24 hours, 7 days, and 15th level disposal mode. The expiration of the expiration of the demand, and the public service work agency should return to the appeal by telephone, SMS, and network, and understand the response, solve, satisfaction of the appeal.

The reception is the first responsibility system for the reception, and Beijing is the first responsibility system for recesership, except for duty or jurisdiction, and the unit that receives the form should be accepted immediately, and may not be pushed.

If you apply for a demand involving other units, the first unit should take the lead to handle it, and other relevant units should cooperate, and will be submitted to the first unit within the specified period, and it is not possible to set up the reason and report stage work. condition.

The street office, the township people’s government should integrate the resources of the jurisdiction, use party construction to lead the streets and whistle, departmental registration, universities such as social power, etc. Organizations can report to the government or industry authorities to coordinate and resolve themselves.

However, the organizer shall not hand over the community’s list of matters in the community, and the community shall not assist the community as a responsible for the community.

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